hi77b Privacy Policy — Your Data, Your Rights

Introduction and Scope

hi77b ("hi77b", "we", "us", "our") operates the online casino and sports betting platform available at hi77b.app. We are committed to protecting the privacy of every player who accesses and uses our platform. This Privacy Policy ("Policy") describes the personal data we collect, the purposes for which we process it, how long we retain it, with whom we share it, and the rights available to you in relation to your personal data.

This Policy applies to all visitors and registered players of hi77b.app, regardless of the device or browser used to access the platform. By continuing to use hi77b after reading this Policy, you acknowledge that you have read and understood our data practices. If you have any questions about how we handle your personal data, you may contact our support team at [email protected] at any time.

Information We Collect

hi77b collects personal data through a number of channels: information you provide directly when registering or using the platform, information generated automatically by your device and browser, and information received from payment providers when you make a deposit or withdrawal. The table below summarises the main categories of personal data we collect and the circumstances in which we collect each category.

How We Use Your Information

hi77b processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. Each use of your data is tied to a lawful basis, which is described in Section 4 of this Policy.

• To create and manage your hi77b player account, verify your identity, and maintain accurate account records.
• To process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay, and to maintain a complete financial transaction history for regulatory compliance.
• To provide customer support, respond to your queries and complaints, and resolve disputes related to your account or transactions.
• To fulfil our legal and regulatory obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, fraud detection, and responsible gaming monitoring.
• To personalise your experience on hi77b, including showing relevant game recommendations, tailored promotional offers, and contextually appropriate content based on your play history.
• To monitor platform security, detect and prevent unauthorised access, investigate suspicious activity, and protect the integrity of our games and betting markets.

Your Privacy at a Glance

Legal Basis for Processing Your Data

Every instance of personal data processing by hi77b is grounded in one of the following lawful bases. We identify the applicable legal basis for each processing activity and document it in our internal data processing records.

• Contractual necessity: processing required to create and manage your player account, process transactions, and fulfil the services you have requested when registering with hi77b.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responsible gaming legislation.
• Legitimate interests: processing carried out for fraud prevention, platform security, and improving the services we offer to Bangladesh players, where these interests are not overridden by your own rights.
• Consent: where we process your data for optional purposes (such as sending you promotional offers by SMS or email), we will ask for your explicit consent and you may withdraw that consent at any time.

Sharing Your Personal Data

hi77b does not sell, rent, or trade your personal data. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment service providers (bKash, Nagad, Rocket, Upay): we share the minimum information required to process your deposit or withdrawal transaction. These providers are subject to their own privacy policies and are not permitted to use your data for any other purpose.
• Game technology providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe and others): limited technical identifiers may be shared to enable you to access and play games hosted on their infrastructure. Game providers do not receive your payment or identity documents.
• Regulatory and law enforcement authorities: where we are required by applicable law, court order, or regulatory direction to disclose personal data, we will do so. We will notify you of any such disclosure to the extent permitted by law.
• Fraud prevention and security partners: where necessary to detect, investigate, or prevent fraud, money laundering, or other financial crimes, limited data may be shared with specialised security or compliance partners operating under strict confidentiality agreements.

Payment Data and Financial Information

When you make a deposit or withdrawal on hi77b using bKash, Nagad, Rocket, or Upay, your mobile wallet number and the transaction amount in BDT are shared with the relevant payment provider to process the transaction. hi77b does not store your mobile banking PIN, password, or one-time password (OTP). We receive only a confirmation of the transaction from the payment provider, along with a transaction reference number and the amount transferred.

All financial transaction records are retained by hi77b for a minimum of five years to comply with applicable financial regulations and AML obligations. This retention period may be extended where required by law or where a transaction is subject to ongoing regulatory scrutiny. After the retention period expires and where no legal hold applies, financial transaction records are securely deleted in accordance with our internal data deletion procedures.

Cookies and Tracking Technologies

hi77b uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse how players use the site, and detect fraud. Cookies are small text files stored on your device by your browser. hi77b uses three categories of cookies.

• Essential cookies: strictly necessary for the platform to function. These cookies enable core features including player authentication, session management, and security. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how players interact with the platform — which pages are visited, how long sessions last, and which features are most used. This data is collected in aggregate form and is used solely to improve the platform. These cookies may be disabled via your browser settings.
• Fraud prevention cookies: used to identify and flag unusual patterns of behaviour that may indicate fraudulent activity, such as multiple accounts originating from the same device or IP address. These cookies are essential for platform security and cannot be disabled.

Data Retention

hi77b retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply across all categories of personal data we hold. Account registration data is retained for the duration of your active account and for a minimum of five years following account closure. KYC and identity verification documents are retained for a minimum of five years from the date of verification to comply with AML obligations.

When the applicable retention period for a category of personal data expires and no legal hold or ongoing investigation requires its continued storage, hi77b will securely delete or anonymise that data in accordance with its internal data deletion policy. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Your Data Rights

As a user of the hi77b platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

• Right of access: you may request a copy of the personal data hi77b holds about you at any time. We will provide this information in a clear, readable format within a reasonable period of receiving your request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Please log in to your account to update basic profile information, or contact support for more complex corrections.
• Right to erasure: subject to our legal data retention obligations, you may request that hi77b delete your personal data. We cannot delete data that we are legally required to retain, such as financial transaction records and KYC documentation, but we will delete all other data upon a valid erasure request.
• Right to restrict processing: you may ask hi77b to restrict the processing of your personal data in certain circumstances — for example, while you dispute the accuracy of the data or while a complaint is being investigated.
• Right to withdraw consent: where we process your data based on your consent (for example, for receiving promotional communications), you may withdraw that consent at any time by contacting support or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Security of Your Personal Data

hi77b takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our platform, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection and information security best practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, hi77b will notify you without undue delay and will take all necessary steps to contain the breach and mitigate its impact. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact [email protected] immediately.

Children's Privacy and Age Verification

hi77b is strictly an adult-only platform. We do not knowingly collect personal data from any individual under the age of 21. As part of our registration and KYC processes, we take reasonable steps to verify that all players are at least 21 years of age before allowing them to deposit funds or place bets. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend that account, delete all associated personal data, and refund any real-money balance to the payment method used for deposit. Parents or guardians who believe that a minor has registered with hi77b should contact [email protected] immediately.

Changes to This Privacy Policy

hi77b reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date shown at the top of this page. We may also notify registered players of significant changes via email or an in-platform notification. Your continued use of the hi77b platform after any update to this Policy constitutes your acknowledgement of the updated Policy. We recommend that you review this page periodically to stay informed of any changes to our data practices. The most current version of this Policy will always be available at hi77b.app/privacy-policy.

Contact Us About Your Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way hi77b handles your personal data, please contact our support team. We take all privacy concerns seriously and will respond to your query promptly. All privacy-related correspondence should be directed to the email address below.